Age of Invisible Machines A Practical Guide to Creating a Hyperautomated Ecosystem of Intelligent Digital Workers

Praise for Age of Invisible Machines

“With each chapter, I found myself agreeing more and more. This made my ‘must-read’ list for anyone who cares about technology.”
—Sherry Comes, former CTO and Distinguished Engineer at IBM, IBM Watson

“Robb has always been a pioneering mind in the world of experience design and he’s established a deeply compelling vision for the next phase of our relationship with technology. Age of Invisible Machines is surprisingly easy to follow—laying out a clear path for the inevitable work of leveraging conversational AI and making complex business operations autonomous. I can’t recommend it enough!”
—Rebecca Flavin, Global Experience Strategy Officer, Ogilvy

“All of these icons on our screens and keys on our keyboards are there because we haven’t made computers good enough to talk to. Language is the most natural user interface. Age of Invisible Machines not only makes this future obvious, but the book shows how to embrace it now. I’m a speech scientist and I can’t believe I didn’t think of this!”
—Dan Lametti, Psychology Professor and Psycholinguist, Acadia University

2022 Wall Street Journal Bestseller

Cut through the hype and unlock the game-changing potential of conversational AI.

In Age of Invisible Machines, celebrated tech leader Robb Wilson delivers an eye-opening and startlingly insightful blueprint for leveraging conversational AI in order to make your organization self-driving—with a growing ecosystem of interconnected automations accelerating all aspects of your business.

Conversational AI is changing the nature of every job at every company (starting yesterday) and this book is relevant for anyone who will be affected by the acceleration of these technologies. You’ll learn how to develop a strategy for hyperautomation by identifying the outdated processes and systems holding your organization back. You’ll discover ways of internalizing and orchestrating new technologies that are force-multipliers for rapid growth. A must-read for every business leader, Wilson’s book debunks common myths about conversational AI while laying bare the inevitable complexity of restructuring your business to unlock the massive opportunities this new era affords.

You’ll also find:

• Compelling discussions of the ethical dilemmas that lie in wait as mass adoption of conversational AI takes hold
• Fascinating explorations of what a self-driving organization looks like and how you can use conversational AI to create a durable competitive advantage
• Strategies behind creating an ecosystem for hyperautomation that any company can begin implementing immediately
• QR links to ongoing, interactive online discussions of the material covered in each chapter

An essential and practical discussion of the future of conversational AI and hyperautomation, Age of Invisible Machines belongs in the hands of founders, entrepreneurs, business leaders, designers, tech enthusiasts, and anyone else with a stake in the future of business.